:root{--primary: #1e88e5;--text: #111827;--muted: #6e7884;--bg: #f5f7fb;--card: #ffffff;--border: rgba(0, 0, 0, .08)}.app-container{display:flex;min-height:100vh;background:#f7f9fc}.sidebar{position:fixed;left:0;top:0;width:240px;height:100vh;background:#fff;display:flex;flex-direction:column;box-shadow:2px 0 8px #0000000d;z-index:1000;transition:transform .3s ease}.sidebar-header{display:flex;align-items:center;justify-content:space-between;padding:20px;border-bottom:1px solid #e6e9ef;height:70px}.sidebar-logo{display:flex;align-items:center;gap:12px;font-weight:700;font-size:18px;color:#212a34;text-decoration:none}.sidebar-logo svg{flex-shrink:0}.sidebar-title{font-style:italic}.sidebar-toggle{width:32px;height:32px;display:none;align-items:center;justify-content:center;color:#6e7884;border-radius:6px;transition:all .2s ease}.sidebar-toggle:hover{background:#f7f9fc;color:#212a34}.sidebar-nav{flex:1;overflow-y:auto;padding:20px 0}.nav-list{display:flex;flex-direction:column;gap:4px;padding:0 12px}.nav-item{border-radius:8px;transition:all .2s ease}.nav-link{display:flex;align-items:center;gap:12px;padding:12px 16px;color:#6e7884;font-size:14px;font-weight:500;border-radius:8px;transition:all .2s ease;text-decoration:none}.nav-link:hover{background:#f7f9fc;color:#212a34}.nav-item.active .nav-link{background:#1e88e5;color:#fff}.nav-icon{flex-shrink:0;opacity:.8}.nav-item.active .nav-icon{opacity:1}.nav-text{font-style:italic}.sidebar-footer{padding:20px;border-top:1px solid #e6e9ef}.version-info{text-align:center;margin-bottom:12px;padding:12px 0}.version-label{font-size:12px;font-weight:600;color:#8a94a6;margin-bottom:4px}.version-number{font-size:11px;color:#8a94a6;opacity:.8}.logout-btn{display:flex;align-items:center;justify-content:center;gap:8px;width:100%;padding:10px;background:transparent;color:#6e7884;font-size:14px;font-weight:500;border-radius:8px;transition:all .2s ease}.logout-btn:hover{background:#f7f9fc;color:#212a34}.logout-btn span{font-style:italic}.main-content{flex:1;margin-left:240px;display:flex;flex-direction:column;min-height:100vh}.top-header{position:sticky;top:0;z-index:100;display:flex;align-items:center;justify-content:space-between;padding:16px 30px;background:#fff;border-bottom:1px solid #e6e9ef;gap:20px;min-height:70px}.header-left{display:flex;align-items:center;min-width:200px}.page-title{font-size:20px;font-weight:600;color:#212a34;font-style:italic;margin:0}.header-center{flex:1;max-width:500px}.search-box{position:relative;width:100%}.search-icon{position:absolute;left:16px;top:50%;transform:translateY(-50%);color:#bfc8cf;pointer-events:none}.search-input{width:100%;padding:10px 16px 10px 44px;background:#f7f9fc;border:1px solid transparent;border-radius:10px;font-size:14px;color:#212a34;transition:all .2s ease}.search-input:focus{background:#fff;border-color:#1e88e5;box-shadow:0 0 0 3px #1e88e51a}.search-input::placeholder{color:#bfc8cf;font-style:italic}.header-right{display:flex;align-items:center;gap:20px}.date-time{display:flex;align-items:center;gap:12px}.date-text{font-size:11px;font-weight:600;color:#6e7884;line-height:1.4;text-align:right;font-style:italic}.time-text{font-size:20px;font-weight:700;color:#356197;font-style:italic}.lang-btn{display:flex;align-items:center;gap:8px;padding:8px 12px;background:transparent;border-radius:8px;font-size:13px;font-weight:600;color:#356197;transition:all .2s ease}.lang-btn:hover{background:#f7f9fc}.lang-btn img{border-radius:3px}.lang-dropdown{position:absolute;top:calc(100% + 8px);right:0;min-width:160px;background:#fff;border:1px solid #e6e9ef;border-radius:10px;box-shadow:0 4px 12px #0000001a;padding:6px;opacity:0;visibility:hidden;transform:translateY(-10px);transition:all .2s ease}.lang-dropdown.show{opacity:1;visibility:visible;transform:translateY(0)}.lang-option{display:flex;align-items:center;gap:10px;width:100%;padding:10px 12px;background:transparent;border-radius:6px;font-size:13px;font-weight:500;color:#212a34;text-align:left;transition:all .2s ease}.lang-option:hover{background:#f7f9fc}.lang-option.active{background:#e3f2fd;color:#1e88e5;font-weight:600}.lang-option img{border-radius:3px}.user-menu{position:relative}.user-btn{display:flex;align-items:center;gap:10px;padding:8px 12px;background:transparent;border-radius:8px;font-size:14px;font-weight:600;color:#356197;transition:all .2s ease}.user-btn:hover{background:#f7f9fc}.user-avatar{width:32px;height:32px;display:flex;align-items:center;justify-content:center;background:#e3f2fd;border-radius:50%;color:#1e88e5}.user-btn span{font-style:italic}.page-content{flex:1;padding:30px}@media(max-width:1024px){.sidebar{transform:translate(-100%)}.sidebar.active{transform:translate(0)}.sidebar-toggle{display:flex}.main-content{margin-left:0}.top-header{padding:12px 20px}.header-center,.date-time{display:none}}@media(max-width:768px){.page-content{padding:20px 16px}.page-title{font-size:18px}.header-right{gap:12px}.time-text{font-size:16px}}.header{width:100%;background:var(--white);border-radius:var(--radius-md);margin-bottom:var(--spacing-md)}.header-wrapper{display:flex;justify-content:space-between;align-items:center;padding:11px 20px}.header-title{font-style:italic;font-weight:600;font-size:16px;line-height:150%;color:var(--main-dark);min-width:152px}.header-input-wrapper{display:flex;justify-content:space-between;align-items:center;border-radius:30px;max-width:361px;width:100%;height:40px;background:var(--background-light);padding:0 5px 0 20px}.header-input{font-style:italic;font-weight:600;font-size:13px;color:var(--main-dark);width:100%;height:100%;background:transparent}.header-input::placeholder{color:var(--light-grey)}.header-input:hover::placeholder{color:var(--accent-color)}.header-input:focus{color:var(--accent-color)}.header-search-btn{display:flex;justify-content:center;align-items:center;background:var(--light-grey);border-radius:20px;width:30px;height:30px;flex-shrink:0}.header-search-btn:hover{background:var(--accent-color)}.header-search-btn:active{background:var(--main-dark)}.header-btn-container{position:relative;width:188px}.header-main-btn-wrap{position:relative;width:188px;border:.87px solid var(--main-light);border-radius:15px;background:var(--main-light)}.header-btn{display:flex;align-items:center;border-radius:20px;width:187px;height:30px;background:var(--main-light);padding-left:6px}.header-btn:hover{background:var(--accent-color)}.header-btn:active{background:var(--main-dark)}.header-btn-text{font-style:italic;font-weight:500;font-size:12px;line-height:100%;letter-spacing:-.03em;color:var(--white)}.header-btn svg{margin-left:auto}.header-btn-list{display:flex;flex-direction:column;align-items:start;row-gap:3px;width:100%;padding:0 10px 5px}.header-btn-list.header-list-active{display:none}.header-btn-item{width:100%}.header-btn-item-link{display:inline-flex;font-style:italic;font-weight:600;font-size:12px;line-height:117%;color:var(--white);width:100%;padding:5px;border-radius:5px}.header-btn-item-link:hover{background:var(--accent-color)}.header-content{display:flex;justify-content:space-between;align-items:center;max-width:336px;width:100%;column-gap:var(--spacing-md)}.header-time-text{font-style:italic;font-weight:600;font-size:10px;line-height:150%;color:var(--main-light)}.header-date-text{font-style:italic;font-weight:600;font-size:18px;line-height:150%;color:var(--main-light)}.language-selector{position:relative}.header-country-select-btn{display:flex;align-items:center;column-gap:3px;padding:5px 10px;border-radius:var(--radius-sm);transition:var(--transition-fast)}.header-country-select-btn:hover{background:var(--background-grey)}.header-country-select-button-col{display:flex;align-items:center;column-gap:3px}.header-country-select-button-col span{font-style:italic;font-weight:600;font-size:13px;line-height:150%;color:var(--main-light)}.language-dropdown{position:absolute;top:100%;right:0;background:#fff;border:1px solid var(--border-grey);border-radius:var(--radius-sm);box-shadow:var(--shadow-md);min-width:150px;z-index:1000;margin-top:5px;overflow:hidden;max-height:0;opacity:0;transition:max-height .3s ease,opacity .3s ease}.language-dropdown.show{max-height:500px;opacity:1}.language-dropdown form{padding:5px 0;margin:0}.language-option{display:flex;align-items:center;gap:10px;width:100%;padding:10px 15px;border:none;background:transparent;cursor:pointer;transition:var(--transition-fast);text-align:left;font-style:italic}.language-option:hover{background:var(--background-grey)}.language-option.active{background:#e3f2fd;font-weight:700}.language-option img{flex-shrink:0}.header-change-account-btn{display:flex;align-items:center;column-gap:3px;padding:5px 10px;border-radius:var(--radius-sm);transition:var(--transition-fast)}.header-change-account-btn:hover{background:var(--background-grey)}.header-change-account-col{display:flex;align-items:center;column-gap:6px}.header-change-account-col span{font-style:italic;font-weight:600;font-size:13px;line-height:150%;color:var(--main-light)}.form-container{background:#fff;border-radius:12px;padding:30px;box-shadow:0 2px 8px #0000000d}.form-header{margin-bottom:30px;padding-bottom:20px;border-bottom:1px solid #e6e9ef}.form-title{font-size:24px;font-weight:600;color:#212a34;font-style:italic;margin-bottom:8px}.form-subtitle{font-size:14px;color:#6e7884;font-style:italic}.form-section{margin-bottom:32px}.form-section:last-child{margin-bottom:0}.form-section-title{font-size:18px;font-weight:600;color:#212a34;font-style:italic;margin-bottom:20px;padding-bottom:12px;border-bottom:1px solid #e6e9ef}.form-group{margin-bottom:20px}.form-group:last-child{margin-bottom:0}.form-label{display:block;font-size:13px;font-weight:600;color:#212a34;margin-bottom:8px;font-style:italic}.form-label.required:after{content:" *";color:#f44336}.form-input,.form-textarea,.form-select{width:100%;padding:10px 14px;background:#fff;border:1.5px solid #e6e9ef;border-radius:8px;font-size:14px;color:#212a34;font-style:italic;transition:all .2s ease}.form-input:hover,.form-textarea:hover,.form-select:hover{border-color:#bfc8cf}.form-input:focus,.form-textarea:focus,.form-select:focus{border-color:#1e88e5;box-shadow:0 0 0 3px #1e88e51a;outline:none}.form-input::placeholder,.form-textarea::placeholder{color:#bfc8cf;font-style:italic}.form-textarea{min-height:100px;resize:vertical;line-height:1.6}.form-select{cursor:pointer;appearance:none;background-image:url("data:image/svg+xml,%3Csvg width='12' height='8' viewBox='0 0 12 8' fill='none' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath d='M1 1l5 5 5-5' stroke='%236e7884' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 12px center;padding-right:40px}.form-input.error,.form-textarea.error,.form-select.error{border-color:#f44336}.form-input:disabled,.form-textarea:disabled,.form-select:disabled{background:#f7f9fc;color:#bfc8cf;cursor:not-allowed}.form-help{display:block;font-size:12px;color:#6e7884;margin-top:6px;font-style:italic}.form-error{display:block;font-size:12px;color:#f44336;margin-top:6px;font-style:italic}.form-radio-group,.form-checkbox-group{display:flex;flex-direction:column;gap:10px}.form-radio-item,.form-checkbox-item{display:flex;align-items:center;gap:10px}.form-radio-item input[type=radio],.form-checkbox-item input[type=checkbox]{width:18px;height:18px;cursor:pointer;accent-color:#1e88e5}.form-radio-item label,.form-checkbox-item label{font-size:14px;font-weight:500;color:#212a34;cursor:pointer;font-style:italic}.file-upload-wrapper{display:flex;align-items:center;gap:12px}.file-upload-input{display:none}.file-upload-label{display:inline-flex;align-items:center;gap:8px;padding:10px 20px;background:#f7f9fc;border:1.5px solid #e6e9ef;border-radius:8px;font-size:13px;font-weight:600;color:#356197;cursor:pointer;transition:all .2s ease;font-style:italic}.file-upload-label:hover{background:#e3f2fd;border-color:#1e88e5;color:#1e88e5}.file-preview-wrapper{margin-top:12px}.file-preview{max-width:200px;max-height:200px;border-radius:8px;border:2px solid #e6e9ef}.color-picker-wrapper{display:flex;align-items:center;gap:12px}.color-picker-visual{width:44px;height:44px;border-radius:8px;border:2px solid #e6e9ef;cursor:pointer;transition:all .2s ease}.color-picker-visual:hover{border-color:#1e88e5}.color-picker-input{flex:1;max-width:120px}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:10px 20px;background:#1e88e5;color:#fff;font-size:14px;font-weight:600;border-radius:8px;border:none;cursor:pointer;transition:all .2s ease;font-style:italic;white-space:nowrap}.btn:hover{background:#1976d2;transform:translateY(-1px);box-shadow:0 4px 8px #1e88e533}.btn:active{transform:translateY(0)}.btn:disabled{background:#bfc8cf;cursor:not-allowed;transform:none;box-shadow:none}.btn-primary{background:#1e88e5}.btn-primary:hover{background:#1976d2}.btn-secondary{background:#6e7884}.btn-secondary:hover{background:#5a6270}.btn-success{background:#4caf50}.btn-success:hover{background:#45a049}.btn-warning{background:#ff9800}.btn-warning:hover{background:#f57c00}.btn-error{background:#f44336}.btn-error:hover{background:#e53935}.btn-outline{background:transparent;border:1.5px solid #1e88e5;color:#1e88e5}.btn-outline:hover{background:#1e88e5;color:#fff}.btn-ghost{background:transparent;color:#356197}.btn-ghost:hover{background:#f7f9fc}.btn-sm{padding:6px 14px;font-size:12px}.btn-lg{padding:14px 28px;font-size:16px}.btn-block{width:100%}.card{background:#fff;border-radius:12px;padding:24px;box-shadow:0 2px 8px #0000000d;border:1px solid #e6e9ef;transition:all .2s ease}.card:hover{box-shadow:0 4px 12px #00000014}.card-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:20px;padding-bottom:16px;border-bottom:1px solid #e6e9ef}.card-title{font-size:18px;font-weight:600;color:#212a34;font-style:italic;margin:0}.card-body{font-size:14px;color:#6e7884;line-height:1.6}.card-footer{display:flex;justify-content:flex-end;gap:10px;margin-top:20px;padding-top:16px;border-top:1px solid #e6e9ef}.stats-card{background:#fff;border-radius:12px;padding:24px;border:1px solid #e6e9ef;transition:all .2s ease}.stats-card:hover{box-shadow:0 4px 12px #00000014;transform:translateY(-2px)}.stats-label{font-size:12px;font-weight:600;color:#6e7884;text-transform:uppercase;letter-spacing:.5px;margin-bottom:8px;font-style:italic}.stats-value{font-size:32px;font-weight:700;color:#212a34;margin-bottom:8px;font-style:italic}.stats-change{font-size:13px;font-weight:600;font-style:italic}.stats-change.positive{color:#4caf50}.stats-change.negative{color:#f44336}.stats-change.neutral{color:#6e7884}.table-wrapper{background:#fff;border-radius:12px;overflow:hidden;border:1px solid #e6e9ef}.table{width:100%;border-collapse:collapse}.table thead{background:#f7f9fc}.table th{padding:14px 16px;text-align:left;font-size:12px;font-weight:700;color:#6e7884;text-transform:uppercase;letter-spacing:.5px;font-style:italic;border-bottom:1px solid #e6e9ef}.table td{padding:14px 16px;font-size:14px;color:#212a34;border-bottom:1px solid #e6e9ef;font-style:italic}.table tbody tr{transition:all .2s ease}.table tbody tr:hover{background:#f7f9fc}.table tbody tr:last-child td{border-bottom:none}.badge{display:inline-flex;align-items:center;gap:6px;padding:4px 10px;border-radius:6px;font-size:11px;font-weight:600;font-style:italic;text-transform:uppercase;letter-spacing:.3px}.badge-success{background:#e8f5e9;color:#2e7d32}.badge-warning{background:#fff3e0;color:#e65100}.badge-error{background:#ffebee;color:#c62828}.badge-info{background:#e3f2fd;color:#1565c0}.badge-neutral{background:#f5f5f5;color:#616161}.alert{padding:16px;border-radius:8px;font-size:14px;font-style:italic;border-left:4px solid;margin-bottom:20px}.alert-success{background:#e8f5e9;border-color:#4caf50;color:#2e7d32}.alert-warning{background:#fff3e0;border-color:#ff9800;color:#e65100}.alert-error{background:#ffebee;border-color:#f44336;color:#c62828}.alert-info{background:#e3f2fd;border-color:#1e88e5;color:#1565c0}.modal{display:none;position:fixed;top:0;left:0;width:100%;height:100%;background:#212a34cc;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:9999;align-items:center;justify-content:center;padding:20px}.modal.show{display:flex}.modal-content{position:relative;background:#fff;border-radius:12px;max-width:600px;width:100%;max-height:90vh;overflow-y:auto;box-shadow:0 20px 60px #0000004d}.modal-header{display:flex;justify-content:space-between;align-items:center;padding:24px 24px 20px;border-bottom:1px solid #e6e9ef}.modal-title{font-size:20px;font-weight:600;color:#212a34;font-style:italic;margin:0}.modal-close{width:32px;height:32px;display:flex;align-items:center;justify-content:center;border-radius:6px;color:#6e7884;transition:all .2s ease}.modal-close:hover{background:#f7f9fc;color:#212a34}.modal-body{padding:24px}.modal-footer{display:flex;justify-content:flex-end;gap:10px;padding:20px 24px 24px;border-top:1px solid #e6e9ef}.loading{display:flex;justify-content:center;align-items:center;padding:40px}.spinner{width:40px;height:40px;border:3px solid #e6e9ef;border-top-color:#1e88e5;border-radius:50%;animation:spin .8s linear infinite}.empty-state{text-align:center;padding:60px 20px}.empty-icon{width:64px;height:64px;margin:0 auto 20px;opacity:.3}.empty-title{font-size:18px;font-weight:600;color:#212a34;margin-bottom:8px;font-style:italic}.empty-description{font-size:14px;color:#6e7884;margin-bottom:20px;font-style:italic}.profile-modal .modal-content{max-width:500px}.profile-header{display:flex;align-items:center;gap:20px;margin-bottom:24px;padding-bottom:20px;border-bottom:1px solid #e6e9ef}.profile-avatar-large{width:80px;height:80px;border-radius:50%;background:#e3f2fd;display:flex;align-items:center;justify-content:center;font-size:32px;font-weight:700;color:#1e88e5}.profile-info h3{font-size:20px;font-weight:600;color:#212a34;font-style:italic;margin-bottom:4px}.profile-info p{font-size:14px;color:#6e7884;font-style:italic}.profile-stats{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin-bottom:24px}.profile-stat{text-align:center;padding:16px;background:#f7f9fc;border-radius:8px}.profile-stat-value{font-size:24px;font-weight:700;color:#212a34;font-style:italic;margin-bottom:4px}.profile-stat-label{font-size:12px;color:#6e7884;font-style:italic}.profile-actions{display:flex;flex-direction:column;gap:10px}.profile-action-btn{display:flex;align-items:center;justify-content:space-between;padding:12px 16px;background:#fff;border:1px solid #e6e9ef;border-radius:8px;text-align:left;transition:all .2s ease}.profile-action-btn:hover{background:#f7f9fc;border-color:#1e88e5}.profile-action-info{display:flex;align-items:center;gap:12px}.profile-action-icon{width:36px;height:36px;border-radius:8px;background:#e3f2fd;display:flex;align-items:center;justify-content:center;color:#1e88e5}.profile-action-text h4{font-size:14px;font-weight:600;color:#212a34;font-style:italic;margin-bottom:2px}.profile-action-text p{font-size:12px;color:#6e7884;font-style:italic}.confirm-modal .modal-content{max-width:400px}.confirm-icon{width:64px;height:64px;margin:0 auto 20px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:32px}.confirm-icon.warning{background:#fff3e0;color:#ff9800}.confirm-icon.error{background:#ffebee;color:#f44336}.confirm-icon.success{background:#e8f5e9;color:#4caf50}.confirm-title{text-align:center;font-size:20px;font-weight:600;color:#212a34;font-style:italic;margin-bottom:12px}.confirm-message{text-align:center;font-size:14px;color:#6e7884;font-style:italic;margin-bottom:24px}.widget-preview-modal .modal-content{max-width:800px}.preview-container{background:#f7f9fc;border-radius:8px;padding:40px;min-height:400px;display:flex;align-items:center;justify-content:center}.preview-iframe{width:100%;height:600px;border:none;border-radius:8px;background:#fff}.ai-config-modal .modal-content{max-width:600px}.ai-preset{padding:16px;border:1.5px solid #e6e9ef;border-radius:8px;margin-bottom:12px;cursor:pointer;transition:all .2s ease}.ai-preset:hover{border-color:#1e88e5;background:#f7f9fc}.ai-preset.selected{border-color:#1e88e5;background:#e3f2fd}.ai-preset-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px}.ai-preset-name{font-size:14px;font-weight:600;color:#212a34;font-style:italic}.ai-preset-description{font-size:13px;color:#6e7884;font-style:italic}.export-options{display:grid;gap:12px}.export-option{padding:16px;border:1.5px solid #e6e9ef;border-radius:8px;display:flex;align-items:center;gap:12px}.export-option input[type=checkbox]{width:18px;height:18px}.export-option-info{flex:1}.export-option-name{font-size:14px;font-weight:600;color:#212a34;font-style:italic;margin-bottom:2px}.export-option-size{font-size:12px;color:#6e7884;font-style:italic}.stats-grid-modal{display:grid;grid-template-columns:repeat(2,1fr);gap:16px;margin-bottom:20px}.stat-item-modal{padding:16px;background:#f7f9fc;border-radius:8px}.stat-item-modal .stat-value{font-size:28px;font-weight:700;color:#212a34;font-style:italic;margin-bottom:4px}.stat-item-modal .stat-label{font-size:12px;color:#6e7884;font-style:italic}.stats-grid{margin-top:var(--spacing-lg)}.widgets-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:var(--spacing-lg)}.widgets-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(350px,1fr));gap:var(--spacing-md)}.conversations-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:var(--spacing-lg)}.conversations-filters{display:flex;gap:var(--spacing-sm);margin-bottom:var(--spacing-md)}.filter-btn{padding:8px 16px;border-radius:var(--radius-md);font-size:12px;font-weight:600;background:var(--white);border:1px solid var(--border-grey);transition:var(--transition-fast)}.filter-btn:hover{border-color:var(--accent-color);color:var(--accent-color)}.filter-btn.active{background:var(--accent-color);color:var(--white);border-color:var(--accent-color)}.conversation-container{display:grid;grid-template-columns:300px 1fr;gap:var(--spacing-md);height:calc(100vh - 200px)}.conversations-list{background:var(--white);border-radius:var(--radius-md);padding:var(--spacing-md);overflow-y:auto}.conversation-item{padding:var(--spacing-md);border-radius:var(--radius-sm);cursor:pointer;transition:var(--transition-fast);margin-bottom:var(--spacing-sm)}.conversation-item:hover{background:var(--background-grey)}.conversation-item.active{background:var(--accent-color);color:var(--white)}.conversation-item-header{display:flex;justify-content:space-between;margin-bottom:var(--spacing-xs)}.conversation-visitor{font-weight:600;font-size:13px}.conversation-time{font-size:11px;opacity:.7}.conversation-preview{font-size:12px;opacity:.8;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conversation-view{display:flex;flex-direction:column;background:var(--white);border-radius:var(--radius-md);overflow:hidden}.conversation-header{padding:var(--spacing-md);border-bottom:1px solid var(--border-grey);display:flex;justify-content:space-between;align-items:center}.conversation-visitor-info{display:flex;flex-direction:column}.conversation-visitor-name{font-weight:600;font-size:16px;color:var(--main-dark)}.conversation-visitor-status{font-size:12px;color:var(--text-light)}.conversation-actions{display:flex;gap:var(--spacing-sm)}.conversation-messages{flex:1;padding:var(--spacing-md);overflow-y:auto;display:flex;flex-direction:column;gap:var(--spacing-md)}.message{display:flex;gap:var(--spacing-sm);max-width:70%}.message.visitor{align-self:flex-start}.message.agent,.message.ai{align-self:flex-end;flex-direction:row-reverse}.message-avatar{width:36px;height:36px;border-radius:var(--radius-round);background:var(--light-grey);display:flex;align-items:center;justify-content:center;flex-shrink:0;font-size:14px;font-weight:600;color:var(--white)}.message-content{display:flex;flex-direction:column;gap:var(--spacing-xs)}.message-bubble{padding:10px 15px;border-radius:var(--radius-md);font-size:13px;line-height:1.5}.message.visitor .message-bubble{background:var(--background-light);color:var(--text-dark)}.message.agent .message-bubble,.message.ai .message-bubble{background:var(--accent-color);color:var(--white)}.message-meta{display:flex;gap:var(--spacing-sm);font-size:11px;color:var(--text-light)}.conversation-input{padding:var(--spacing-md);border-top:1px solid var(--border-grey)}.input-wrapper{display:flex;gap:var(--spacing-sm)}.message-input{flex:1;padding:10px 15px;border:1px solid var(--border-grey);border-radius:var(--radius-md);font-size:13px;resize:none;min-height:44px;max-height:120px}.send-btn{padding:10px 20px;background:var(--accent-color);color:var(--white);border-radius:var(--radius-md);font-weight:600;transition:var(--transition-fast)}.send-btn:hover{background:var(--accent-hover)}.send-btn:disabled{opacity:.5;cursor:not-allowed}.settings-nav{display:flex;gap:var(--spacing-md);border-bottom:2px solid var(--border-grey);margin-bottom:var(--spacing-lg)}.settings-nav-item{padding:var(--spacing-md);font-weight:600;font-size:14px;color:var(--text-light);cursor:pointer;border-bottom:2px solid transparent;margin-bottom:-2px;transition:var(--transition-fast)}.settings-nav-item:hover{color:var(--accent-color)}.settings-nav-item.active{color:var(--accent-color);border-bottom-color:var(--accent-color)}.settings-section{display:none}.settings-section.active{display:block}.integrations-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:var(--spacing-md)}.integration-card{background:var(--white);border-radius:var(--radius-md);padding:var(--spacing-md);box-shadow:var(--shadow-sm);transition:var(--transition-normal);border:2px solid transparent}.integration-card:hover{box-shadow:var(--shadow-md);border-color:var(--accent-color)}.integration-icon{width:48px;height:48px;border-radius:var(--radius-sm);background:var(--background-light);display:flex;align-items:center;justify-content:center;margin-bottom:var(--spacing-md)}.integration-name{font-weight:600;font-size:16px;color:var(--main-dark);margin-bottom:var(--spacing-xs)}.integration-description{font-size:12px;color:var(--text-light);margin-bottom:var(--spacing-md)}.integration-status{display:flex;justify-content:space-between;align-items:center}.modal{display:none;position:fixed;z-index:1000;left:0;top:0;width:100%;height:100%;background:#212a34e6;align-items:center;justify-content:center}.modal.active{display:flex}.modal-content{position:relative;background:var(--white);border-radius:var(--radius-md);max-width:600px;width:90%;max-height:90vh;overflow-y:auto;padding:var(--spacing-lg)}.modal-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:var(--spacing-md)}.modal-title{font-weight:600;font-size:20px;color:var(--main-dark)}.modal-close{width:32px;height:32px;border-radius:var(--radius-round);display:flex;align-items:center;justify-content:center;transition:var(--transition-fast)}.modal-close:hover{background:var(--background-grey)}.modal-body{margin-bottom:var(--spacing-md)}.modal-footer{display:flex;justify-content:flex-end;gap:var(--spacing-sm)}pre{background:var(--background-light);padding:var(--spacing-md);border-radius:var(--radius-sm);overflow-x:auto;font-family:Monaco,Courier New,monospace;font-size:12px;line-height:1.5}code{background:var(--background-light);padding:2px 6px;border-radius:3px;font-family:Monaco,Courier New,monospace;font-size:12px}.loading{display:flex;justify-content:center;align-items:center;padding:var(--spacing-lg)}.spinner{width:40px;height:40px;border:4px solid var(--border-grey);border-top-color:var(--accent-color);border-radius:var(--radius-round);animation:spin 1s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.empty-state{text-align:center;padding:var(--spacing-xl)}.empty-state-icon{width:64px;height:64px;margin:0 auto var(--spacing-md);opacity:.3}.empty-state-title{font-size:18px;font-weight:600;color:var(--main-dark);margin-bottom:var(--spacing-xs)}.empty-state-description{font-size:14px;color:var(--text-light);margin-bottom:var(--spacing-md)}@media(max-width:1024px){.content{margin-left:0;padding:0 20px}.menu{transform:translate(-100%);transition:transform var(--transition-normal)}.menu.active{transform:translate(0)}.conversation-container{grid-template-columns:1fr}.conversations-list{display:none}.message{max-width:85%}}@media(max-width:768px){.stats-grid,.widgets-grid{grid-template-columns:1fr}.header-wrapper{flex-wrap:wrap}.header-input-wrapper{order:3;width:100%;margin-top:var(--spacing-sm)}}*{margin:0;padding:0;box-sizing:border-box}html{font-size:16px;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Cantarell,Fira Sans,Droid Sans,Helvetica Neue,sans-serif;background:#f7f9fc;color:#212a34;line-height:1.6;overflow-x:hidden}h1,h2,h3,h4,h5,h6{font-style:italic;font-weight:600;color:#212a34;margin-bottom:.5rem}h1{font-size:2rem}h2{font-size:1.5rem}h3{font-size:1.25rem}h4{font-size:1.125rem}h5{font-size:1rem}h6{font-size:.875rem}p{margin-bottom:1rem}a{text-decoration:none;color:inherit;transition:all .3s ease}a:hover{opacity:.8}button{font-family:inherit;cursor:pointer;border:none;background:none;transition:all .3s ease}button:disabled{opacity:.5;cursor:not-allowed}ul,ol{list-style:none}img{max-width:100%;height:auto;display:block}input,textarea,select{font-family:inherit;font-size:inherit;line-height:inherit}input:focus,textarea:focus,select:focus{outline:none}.text-center{text-align:center}.text-left{text-align:left}.text-right{text-align:right}.d-none{display:none!important}.d-block{display:block!important}.d-flex{display:flex!important}.d-grid{display:grid!important}.flex-column{flex-direction:column}.flex-row{flex-direction:row}.align-center{align-items:center}.justify-center{justify-content:center}.justify-between{justify-content:space-between}.justify-end{justify-content:flex-end}.gap-xs{gap:5px}.gap-sm{gap:10px}.gap-md{gap:20px}.gap-lg{gap:30px}.gap-xl{gap:40px}.mb-0{margin-bottom:0!important}.mb-1{margin-bottom:10px!important}.mb-2{margin-bottom:20px!important}.mb-3{margin-bottom:30px!important}.mb-4{margin-bottom:40px!important}.mt-0{margin-top:0!important}.mt-1{margin-top:10px!important}.mt-2{margin-top:20px!important}.mt-3{margin-top:30px!important}.mt-4{margin-top:40px!important}.p-0{padding:0!important}.p-1{padding:10px!important}.p-2{padding:20px!important}.p-3{padding:30px!important}.p-4{padding:40px!important}.w-100{width:100%}.h-100{height:100%}::-webkit-scrollbar{width:8px;height:8px}::-webkit-scrollbar-track{background:#f1f1f1}::-webkit-scrollbar-thumb{background:#bfc8cf;border-radius:4px}::-webkit-scrollbar-thumb:hover{background:#356197}::selection{background:#1e88e5;color:#fff}*:focus-visible{outline:2px solid #1e88e5;outline-offset:2px}@media print{.menu,.header,button,.btn{display:none!important}body{background:#fff}.content{margin:0;padding:0}}.choice-grid.svelte-1txtmu{display:flex;gap:12px}.choice-btn.svelte-1txtmu{flex:1;display:flex;flex-direction:column;align-items:center;gap:10px;padding:22px 16px;border-radius:10px;border:1.5px solid #e6e9ef;background:#fff;cursor:pointer;font-size:14px;font-weight:600;color:#212a34}.choice-btn.svelte-1txtmu:hover{border-color:#1e88e5;color:#1e88e5}@media(max-width:768px){.choice-btn.svelte-1txtmu{min-height:44px;padding:26px 16px}}.sidebar.svelte-129hoe0{width:260px;background:#fff;border-right:1px solid #e6e9ef;display:flex;flex-direction:column;height:100vh;position:fixed;left:0;top:0;transition:width .3s ease;z-index:1000}.sidebar.collapsed.svelte-129hoe0{width:80px}.sidebar-header.svelte-129hoe0{display:flex;align-items:center;justify-content:space-between;padding:20px;border-bottom:1px solid #e6e9ef}.sidebar-logo.svelte-129hoe0{display:flex;align-items:center;gap:12px;text-decoration:none;transition:gap .3s ease}.collapsed.svelte-129hoe0 .sidebar-logo:where(.svelte-129hoe0){gap:0}.sidebar-title.svelte-129hoe0{font-size:20px;font-weight:700;color:#212a34;font-style:italic;white-space:nowrap}.sidebar-toggle.svelte-129hoe0{background:transparent;border:none;color:#6e7884;cursor:pointer;padding:4px;display:flex;align-items:center;transition:color .2s ease}.sidebar-toggle.svelte-129hoe0:hover{color:#1e88e5}.sidebar-nav.svelte-129hoe0{flex:1;padding:20px 12px;overflow-y:auto}.nav-list.svelte-129hoe0{list-style:none;padding:0;margin:0;display:flex;flex-direction:column;gap:4px}.nav-item.svelte-129hoe0{position:relative}.nav-link.svelte-129hoe0{display:flex;align-items:center;gap:12px;padding:12px 16px;border-radius:8px;color:#6e7884;text-decoration:none;font-size:14px;font-weight:600;font-style:italic;transition:all .2s ease}.collapsed.svelte-129hoe0 .nav-link:where(.svelte-129hoe0){justify-content:center;padding:12px}.nav-link.svelte-129hoe0:hover{background:#f7f9fc;color:#212a34}.nav-item.active.svelte-129hoe0 .nav-link:where(.svelte-129hoe0){background:#e3f2fd;color:#1e88e5}.nav-icon.svelte-129hoe0{flex-shrink:0}.nav-text.svelte-129hoe0{white-space:nowrap}.collapsed.svelte-129hoe0 .nav-text:where(.svelte-129hoe0){display:none}.sidebar-footer.svelte-129hoe0{padding:20px;border-top:1px solid #e6e9ef}.version-info.svelte-129hoe0{margin-bottom:16px;padding:12px;background:#f7f9fc;border-radius:8px}.version-label.svelte-129hoe0{font-size:11px;font-weight:600;color:#6e7884;margin-bottom:4px;text-transform:uppercase}.logout-btn.svelte-129hoe0{display:flex;align-items:center;gap:12px;width:100%;padding:12px 16px;background:transparent;border:1px solid #e6e9ef;border-radius:8px;color:#6e7884;font-size:14px;font-weight:600;font-style:italic;cursor:pointer;transition:all .2s ease}.collapsed.svelte-129hoe0 .logout-btn:where(.svelte-129hoe0){justify-content:center;padding:12px}.logout-btn.svelte-129hoe0:hover{background:#fff5f5;border-color:#f44336;color:#f44336}.logout-btn.svelte-129hoe0 span:where(.svelte-129hoe0){white-space:nowrap}@media(max-width:768px){.sidebar.svelte-129hoe0{display:none}}.sidebar-footer.svelte-129hoe0{margin-top:auto;padding:20px;border-top:1px solid #e6e9ef}.version-info.svelte-129hoe0{margin-bottom:16px;font-size:11px;color:#6e7884;font-style:italic}.version-label.svelte-129hoe0{font-weight:700;text-transform:uppercase;letter-spacing:.5px;margin-bottom:4px}.logout-btn.svelte-129hoe0{display:flex;align-items:center;gap:12px;width:100%;padding:12px 16px;background:#fff;border:1.5px solid #e6e9ef;border-radius:8px;font-size:14px;font-weight:600;color:#ef4444;cursor:pointer;transition:all .2s ease}.logout-btn.svelte-129hoe0:hover{background:#fef2f2;border-color:#ef4444}.sidebar.collapsed.svelte-129hoe0 .version-info:where(.svelte-129hoe0){display:none}.create-ticket-btn.svelte-129hoe0{display:flex;align-items:center;justify-content:center;gap:10px;width:100%;padding:10px 16px;margin-bottom:12px;background:#1e88e5;border:none;border-radius:8px;color:#fff;font-size:14px;font-weight:600;font-style:italic;cursor:pointer;transition:background .2s ease}.create-ticket-btn.svelte-129hoe0:hover{background:#1565c0}.collapsed.svelte-129hoe0 .create-ticket-btn:where(.svelte-129hoe0){padding:10px}.mobile-tabbar.svelte-1e09pin{display:none}@media(max-width:768px){.mobile-tabbar.svelte-1e09pin{display:flex;align-items:stretch;position:fixed;left:0;right:0;bottom:0;height:60px;padding-bottom:env(safe-area-inset-bottom,0px);background:#fff;border-top:1px solid #e6e9ef;z-index:1000}}.tab.svelte-1e09pin{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:3px;padding:6px 2px;background:transparent;border:none;color:#6e7884;text-decoration:none;font-size:10px;font-weight:600;font-style:italic;line-height:1.1;font-family:inherit;cursor:pointer}.tab.svelte-1e09pin span:where(.svelte-1e09pin){white-space:nowrap;max-width:68px;overflow:hidden;text-overflow:ellipsis}.tab.active.svelte-1e09pin{color:#1e88e5}.tab-icon.svelte-1e09pin{flex-shrink:0}.mobile-more-backdrop.svelte-1e09pin,.mobile-more-sheet.svelte-1e09pin{display:none}@media(max-width:768px){.mobile-more-backdrop.svelte-1e09pin{display:block;position:fixed;inset:0;background:#0006;border:none;padding:0;margin:0;z-index:1001}.mobile-more-sheet.svelte-1e09pin{display:flex;flex-direction:column;gap:4px;position:fixed;left:0;right:0;bottom:0;max-height:75vh;overflow-y:auto;background:#fff;border-radius:16px 16px 0 0;padding:10px 16px calc(18px + env(safe-area-inset-bottom,0px));box-shadow:0 -8px 24px #00000026;z-index:1002}}.mobile-more-handle.svelte-1e09pin{width:40px;height:4px;border-radius:2px;background:#e6e9ef;margin:2px auto 10px;flex-shrink:0}.more-create-ticket.svelte-1e09pin{display:flex;align-items:center;justify-content:center;gap:8px;padding:12px 16px;margin-bottom:8px;background:#1e88e5;border:none;border-radius:8px;color:#fff;font-size:14px;font-weight:600;font-style:italic;cursor:pointer}.more-create-ticket.svelte-1e09pin:active{background:#1565c0}.more-list.svelte-1e09pin{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:2px}.more-link.svelte-1e09pin{display:flex;align-items:center;gap:12px;padding:12px 8px;border-radius:8px;color:#212a34;text-decoration:none;font-size:15px;font-weight:600;font-style:italic}.more-link.active.svelte-1e09pin{color:#1e88e5;background:#e3f2fd}.more-logout.svelte-1e09pin{display:flex;align-items:center;justify-content:center;gap:8px;padding:12px 16px;margin-top:8px;background:#fff;border:1.5px solid #e6e9ef;border-radius:8px;color:#ef4444;font-size:14px;font-weight:600;font-style:italic;cursor:pointer}.top-header.svelte-11siq9i{height:70px;background:#fff;border-bottom:1px solid #e6e9ef;display:flex;align-items:center;justify-content:space-between;padding:0 30px;gap:20px;position:sticky;top:0;z-index:100}.header-left.svelte-11siq9i{flex-shrink:0}.page-title.svelte-11siq9i{font-size:24px;font-weight:700;color:#212a34;font-style:italic;margin:0}.header-center.svelte-11siq9i{flex:1;display:flex;justify-content:center;max-width:500px}.search-box.svelte-11siq9i{position:relative;width:100%;max-width:400px}.search-icon.svelte-11siq9i{position:absolute;left:14px;top:50%;transform:translateY(-50%);color:#6e7884;pointer-events:none}.search-input.svelte-11siq9i{width:100%;padding:10px 14px 10px 42px;border:1.5px solid #e6e9ef;border-radius:8px;font-size:14px;font-style:italic;background:#f7f9fc;transition:all .2s ease}.search-input.svelte-11siq9i:focus{outline:none;border-color:#1e88e5;background:#fff;box-shadow:0 0 0 3px #1e88e51a}.header-right.svelte-11siq9i{display:flex;align-items:center;gap:20px;flex-shrink:0}.date-time.svelte-11siq9i{display:flex;align-items:center;gap:12px;padding:8px 16px;background:#f7f9fc;border-radius:8px}.date-text.svelte-11siq9i{font-size:12px;color:#6e7884;line-height:1.4;font-style:italic;text-align:right}.time-text.svelte-11siq9i{font-size:18px;font-weight:700;color:#212a34;font-style:italic}.language-selector.svelte-11siq9i{position:relative}.lang-btn.svelte-11siq9i{display:flex;align-items:center;gap:8px;padding:8px 12px;background:#fff;border:1.5px solid #e6e9ef;border-radius:8px;font-size:13px;font-weight:600;color:#212a34;cursor:pointer;transition:all .2s ease}.lang-btn.svelte-11siq9i:hover{border-color:#1e88e5;background:#f7f9fc}.lang-btn.svelte-11siq9i img:where(.svelte-11siq9i){border-radius:2px}.lang-btn.svelte-11siq9i svg:where(.svelte-11siq9i){transition:transform .2s ease}.lang-btn.svelte-11siq9i svg.rotated:where(.svelte-11siq9i){transform:rotate(180deg)}.lang-dropdown-portal{position:fixed!important;background:#fff!important;border:1px solid #e6e9ef!important;border-radius:8px!important;box-shadow:0 8px 24px #0003!important;min-width:180px!important;z-index:999999!important;animation:svelte-11siq9i-fadeIn .2s ease}@keyframes svelte-11siq9i-fadeIn{0%{opacity:0;transform:translateY(-8px)}to{opacity:1;transform:translateY(0)}}.lang-option{display:flex!important;align-items:center;gap:12px;width:100%;padding:12px 16px;background:#fff!important;border:none;font-size:14px;font-weight:500;color:#212a34!important;cursor:pointer;transition:background .2s ease;text-align:left}.lang-option:hover{background:#f7f9fc!important}.lang-option.active{background:#e3f2fd!important;color:#1e88e5!important;font-weight:600}.lang-option img{border-radius:2px}.user-menu.svelte-11siq9i{position:relative}.user-btn.svelte-11siq9i{display:flex;align-items:center;gap:10px;padding:8px 12px;background:#fff;border:1.5px solid #e6e9ef;border-radius:8px;font-size:14px;font-weight:600;color:#212a34;font-style:italic;cursor:pointer;transition:all .2s ease}.user-btn.svelte-11siq9i:hover{border-color:#1e88e5;background:#f7f9fc}.user-avatar.svelte-11siq9i{width:32px;height:32px;border-radius:50%;background:#e3f2fd;display:flex;align-items:center;justify-content:center;color:#1e88e5}@media(max-width:1024px){.date-time.svelte-11siq9i{display:none}}@media(max-width:768px){.top-header.svelte-11siq9i{padding:0 20px}.header-center.svelte-11siq9i{display:none}.page-title.svelte-11siq9i{font-size:20px}}.staff-chat-root.svelte-dnfjv8{position:fixed;bottom:24px;right:24px;z-index:9000;font-style:normal}.staff-chat-bubble.svelte-dnfjv8{position:relative;width:56px;height:56px;border-radius:50%;background:#1e88e5;border:none;box-shadow:0 6px 20px #1e88e566;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:transform .15s ease}.staff-chat-bubble.svelte-dnfjv8:hover{transform:scale(1.05)}.bubble-badge.svelte-dnfjv8{position:absolute;top:-4px;right:-4px;min-width:20px;height:20px;padding:0 5px;border-radius:10px;background:#e53935;color:#fff;font-size:11px;font-weight:700;display:flex;align-items:center;justify-content:center;border:2px solid white}.staff-chat-panel.svelte-dnfjv8{position:absolute;bottom:72px;right:0;width:360px;height:520px;max-height:75vh;background:#fff;border-radius:14px;box-shadow:0 12px 40px #0000002e;display:flex;flex-direction:column;overflow:hidden;border:1px solid #e6e9ef}.panel-header.svelte-dnfjv8{flex-shrink:0;display:flex;align-items:center;gap:8px;padding:14px 16px;background:#1e88e5;color:#fff}.panel-title.svelte-dnfjv8{flex:1;font-size:15px;font-weight:700}.thread-title.svelte-dnfjv8{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.icon-btn.svelte-dnfjv8{background:#ffffff26;border:none;color:#fff;width:28px;height:28px;border-radius:50%;display:flex;align-items:center;justify-content:center;cursor:pointer;font-size:18px;line-height:1;flex-shrink:0}.icon-btn.svelte-dnfjv8:hover{background:#ffffff47}.room-list.svelte-dnfjv8{flex:1;overflow-y:auto;padding:4px 0 10px}.section-label.svelte-dnfjv8{padding:12px 16px 6px;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.04em;color:#8a93a1;display:flex;align-items:center;justify-content:space-between}.new-chat-btn.svelte-dnfjv8{background:none;border:none;color:#1e88e5;font-size:12px;font-weight:700;cursor:pointer;padding:2px 4px}.room-row.svelte-dnfjv8{width:100%;display:flex;align-items:center;gap:10px;padding:8px 16px;background:none;border:none;cursor:pointer;text-align:left}.room-row.svelte-dnfjv8:hover{background:#f7f9fc}.room-avatar.svelte-dnfjv8{flex-shrink:0;width:38px;height:38px;border-radius:50%;background:#e3f2fd;color:#1e88e5;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:14px}.group-avatar.svelte-dnfjv8{background:#1e88e5;color:#fff}.system-avatar.svelte-dnfjv8{background:#fff3e0;font-size:16px}.room-info.svelte-dnfjv8{flex:1;min-width:0}.room-name.svelte-dnfjv8{font-size:13.5px;font-weight:600;color:#212a34;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.room-preview.svelte-dnfjv8{font-size:12px;color:#6e7884;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.room-preview.muted.svelte-dnfjv8{font-style:italic;opacity:.7}.row-badge.svelte-dnfjv8{flex-shrink:0;min-width:18px;height:18px;padding:0 5px;border-radius:9px;background:#1e88e5;color:#fff;font-size:10.5px;font-weight:700;display:flex;align-items:center;justify-content:center}.empty-state.svelte-dnfjv8{padding:24px 16px;text-align:center;color:#8a93a1;font-size:13px}.empty-state.small.svelte-dnfjv8{padding:10px 16px 16px}.messages.svelte-dnfjv8{flex:1;overflow-y:auto;padding:12px 14px;background:#f7f9fc;display:flex;flex-direction:column;gap:10px}.load-more.svelte-dnfjv8{align-self:center;background:#fff;border:1px solid #e6e9ef;border-radius:14px;padding:4px 12px;font-size:11.5px;color:#1e88e5;cursor:pointer}.message-row.svelte-dnfjv8{display:flex;flex-direction:column;max-width:82%;align-self:flex-start}.message-row.mine.svelte-dnfjv8{align-self:flex-end;align-items:flex-end}.sender-name.svelte-dnfjv8{font-size:11px;color:#6e7884;margin-bottom:2px;padding-left:4px}.bubble.svelte-dnfjv8{background:#fff;border:1px solid #e6e9ef;border-radius:12px 12px 12px 3px;padding:8px 12px;font-size:13.5px;color:#212a34;line-height:1.4;word-break:break-word}.message-row.mine.svelte-dnfjv8 .bubble:where(.svelte-dnfjv8){background:#1e88e5;color:#fff;border-color:#1e88e5;border-radius:12px 12px 3px}.message-row.system.svelte-dnfjv8 .bubble:where(.svelte-dnfjv8){background:#fff8e1;border-color:#ffe0a3;border-radius:12px}.ticket-link.svelte-dnfjv8{display:inline-block;margin-top:6px;font-size:12px;font-weight:700;color:#1e88e5;text-decoration:none}.ticket-link.svelte-dnfjv8:hover{text-decoration:underline}.msg-time.svelte-dnfjv8{font-size:10px;color:#a3abb6;margin-top:2px;padding:0 4px}.composer.svelte-dnfjv8{flex-shrink:0;display:flex;align-items:center;gap:8px;padding:10px 12px;border-top:1px solid #e6e9ef;background:#fff}.composer.svelte-dnfjv8 input:where(.svelte-dnfjv8){flex:1;border:1.5px solid #e6e9ef;border-radius:20px;padding:9px 14px;font-size:13.5px;background:#f7f9fc}.composer.svelte-dnfjv8 input:where(.svelte-dnfjv8):focus{outline:none;border-color:#1e88e5;background:#fff}.send-btn.svelte-dnfjv8{flex-shrink:0;width:34px;height:34px;border-radius:50%;background:#1e88e5;color:#fff;border:none;display:flex;align-items:center;justify-content:center;cursor:pointer}.send-btn.svelte-dnfjv8:disabled{background:#c6d4e3;cursor:default}.attach-btn.svelte-dnfjv8{background:transparent;color:#6e7884}.attach-btn.svelte-dnfjv8:hover{background:#f0f3f7;color:#1e88e5}.attach-btn.svelte-dnfjv8:disabled{opacity:.5;cursor:default;background:transparent}.hidden-file-input.svelte-dnfjv8{display:none}.pending-file.svelte-dnfjv8{display:flex;align-items:center;gap:8px;padding:8px 12px;border-top:1px solid #e6e9ef;background:#f7f9fc;font-size:12.5px;color:#454f5b}.pending-file-thumb.svelte-dnfjv8{width:32px;height:32px;border-radius:6px;object-fit:cover;flex-shrink:0}.pending-file-icon.svelte-dnfjv8{font-size:20px;flex-shrink:0}.pending-file-name.svelte-dnfjv8{flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.pending-file-status.svelte-dnfjv8{color:#1e88e5;font-size:11.5px;flex-shrink:0}.pending-file-remove.svelte-dnfjv8{flex-shrink:0;width:22px;height:22px;border-radius:50%;border:none;background:#e6e9ef;color:#454f5b;cursor:pointer;font-size:15px;line-height:1}.pending-file-remove.svelte-dnfjv8:hover{background:#d8dde4}.upload-error.svelte-dnfjv8{padding:6px 12px;font-size:12px;color:#c0392b;background:#fdecea;border-top:1px solid #f5c6c0}.image-attachment.svelte-dnfjv8{display:block;margin:-8px -12px 0;line-height:0}.image-attachment.svelte-dnfjv8 img:where(.svelte-dnfjv8){max-width:220px;max-height:220px;display:block;border-radius:12px 12px 0 0;object-fit:cover}.message-row.mine.svelte-dnfjv8 .image-attachment:where(.svelte-dnfjv8){border-radius:12px 12px 0 0}.file-attachment.svelte-dnfjv8{display:flex;align-items:center;gap:8px;text-decoration:none;color:inherit;min-width:160px}.file-attachment-icon.svelte-dnfjv8{font-size:24px;flex-shrink:0}.file-attachment-info.svelte-dnfjv8{display:flex;flex-direction:column;overflow:hidden}.file-attachment-name.svelte-dnfjv8{font-size:13px;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.file-attachment-size.svelte-dnfjv8{font-size:11px;opacity:.75}.picker-overlay.svelte-dnfjv8{position:fixed;inset:0;background:#00000040;display:flex;align-items:center;justify-content:center;z-index:9100}.picker-panel.svelte-dnfjv8{width:320px;max-height:70vh;background:#fff;border-radius:14px;overflow:hidden;display:flex;flex-direction:column;box-shadow:0 12px 40px #00000040}.picker-search.svelte-dnfjv8{margin:10px 14px;padding:8px 12px;border:1.5px solid #e6e9ef;border-radius:8px;font-size:13px}.picker-search.svelte-dnfjv8:focus{outline:none;border-color:#1e88e5}.picker-list.svelte-dnfjv8{flex:1;overflow-y:auto;padding-bottom:8px}@media(max-width:480px){.staff-chat-root.svelte-dnfjv8{bottom:16px;right:16px}.staff-chat-panel.svelte-dnfjv8{width:calc(100vw - 32px);height:70vh}}.demo-banner.svelte-13ply8v{display:flex;align-items:center;gap:12px;flex-wrap:wrap;background:#fff4e0;border-bottom:1px solid #ffd699;color:#6b4300;padding:6px 16px;font-size:13px}.tag.svelte-13ply8v{background:#ff9800;color:#fff;font-weight:700;font-size:11px;padding:2px 6px;border-radius:4px;letter-spacing:.5px}.note.svelte-13ply8v{color:#8a6a2f}button.svelte-13ply8v{margin-left:auto;border:1px solid #ff9800;background:#fff;color:#b26a00;border-radius:6px;padding:3px 10px;font-size:12px;font-weight:600;cursor:pointer}button.svelte-13ply8v:hover{background:#ff9800;color:#fff}@media(max-width:768px){.note.svelte-13ply8v{display:none}}body{margin:0;padding:0;font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;background:#f7f9fc}.loading-screen.svelte-12qhfyh{display:flex;flex-direction:column;align-items:center;justify-content:center;min-height:100vh;background:#f7f9fc}.spinner.svelte-12qhfyh{width:48px;height:48px;border:4px solid #e6e9ef;border-top-color:#1e88e5;border-radius:50%;animation:svelte-12qhfyh-spin 1s linear infinite}@keyframes svelte-12qhfyh-spin{to{transform:rotate(360deg)}}.loading-screen.svelte-12qhfyh p:where(.svelte-12qhfyh){margin-top:16px;color:#6e7884;font-style:italic}.issuance-modal-intro.svelte-12qhfyh{font-size:14px;color:#212a34;margin:0 0 12px}.issuance-modal-desc.svelte-12qhfyh{font-size:13px;color:#6e7884;margin:0 0 12px}.issuance-modal-queue.svelte-12qhfyh{font-size:12px;color:#1e88e5;font-weight:600;margin:0 0 12px}.issuance-modal-error.svelte-12qhfyh{background:#fef2f2;color:#b91c1c;border:1px solid #fecaca;padding:10px 12px;border-radius:8px;font-size:13px;margin-bottom:12px}.issuance-modal-field.svelte-12qhfyh{display:flex;flex-direction:column;gap:6px;margin-bottom:16px}.issuance-modal-field.svelte-12qhfyh span:where(.svelte-12qhfyh){font-size:12px;font-weight:600;color:#6e7884;text-transform:uppercase;letter-spacing:.3px}.issuance-modal-field.svelte-12qhfyh input:where(.svelte-12qhfyh){padding:8px 10px;border:1.5px solid #e6e9ef;border-radius:8px;font-size:14px;font-family:inherit;color:#212a34}.issuance-modal-actions.svelte-12qhfyh{display:flex;justify-content:flex-end}.issuance-modal-actions.svelte-12qhfyh .btn-primary:where(.svelte-12qhfyh){padding:10px 20px;border-radius:8px;font-size:14px;font-weight:600;border:none;background:#1e88e5;color:#fff;cursor:pointer}.issuance-modal-actions.svelte-12qhfyh .btn-primary:where(.svelte-12qhfyh):disabled{opacity:.6;cursor:not-allowed}.app-layout.svelte-12qhfyh{display:flex;min-height:100vh;background:#f7f9fc}.main-content.svelte-12qhfyh{flex:1;margin-left:260px;transition:margin-left .3s ease;display:flex;flex-direction:column}.main-content.sidebar-collapsed.svelte-12qhfyh{margin-left:80px}.page-wrapper.svelte-12qhfyh{flex:1;padding:30px;max-width:1400px;margin:0 auto;width:100%}@media(max-width:768px){.main-content.svelte-12qhfyh{margin-left:0;padding-bottom:calc(60px + env(safe-area-inset-bottom,0px))}.page-wrapper.svelte-12qhfyh{padding:16px}}